pkrok Privacy Policy — How We Protect Your Personal Data

pkrok ("pkrok", "we", "us", "our") is committed to protecting the privacy and personal data of every player who accesses the pkrok platform at pkrok.net. This Privacy Policy ("Policy") sets out our practices with respect to the collection, use, storage, disclosure, and protection of personal information provided by or collected from players and visitors ("you", "your").

This Policy applies to all personal data collected through the pkrok website, mobile-optimised web interface, customer support communications, and any other channel through which you interact with pkrok. It should be read together with pkrok's Terms & Conditions and Responsible Gaming Policy.

By registering an account on pkrok, depositing funds in PKR, or otherwise using our services, you acknowledge that you have read and understood this Privacy Policy and that you consent to the data practices described herein. If you do not agree with any part of this Policy, please discontinue use of the pkrok platform immediately.

pkrok takes its data protection obligations seriously. Our systems and processes are designed around the principle of data minimisation — we collect only what is genuinely necessary to deliver a safe, fair, and legally compliant gaming experience to players across Karachi, Lahore, Islamabad, Faisalabad, and throughout Pakistan.

pkrok collects the following categories of personal data:

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data unless specifically required by applicable regulation and with your explicit consent.

pkrok collects personal data through the following means:

• Direct Submission: Information you provide when registering an account, completing KYC verification, contacting support, or filling in any form on the pkrok platform.
• Automated Technical Collection: Data collected automatically as you navigate the pkrok website, including IP address, device identifiers, browser fingerprints, and session logs via cookies and server-side logging.
• Payment Processors: Transaction reference data received from JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank when you initiate or complete a deposit or withdrawal. pkrok receives only confirmation and reference data — full payment credentials are processed directly by the respective institution.
• Third-Party Verification Services: Identity verification data received from our KYC and AML compliance partners when we conduct identity checks in accordance with our legal obligations.
• Game Providers: Game session data, round IDs, bet amounts, and RNG outcomes received from our certified game suppliers to maintain accurate records for dispute resolution and responsible gaming monitoring.

pkrok uses your personal data for the following specific purposes:

• Account Administration: Creating and managing your pkrok player account, authenticating your identity at login, and maintaining accurate account records.
• Service Delivery: Processing your PKR deposits and withdrawals, crediting bonuses, recording game activity, and maintaining your overall gaming experience on pkrok.
• Legal & Regulatory Compliance: Meeting our obligations under applicable anti-money laundering (AML) regulations, know-your-customer (KYC) requirements, and the terms of our international gaming authorisation. This includes retaining transaction records for the legally required duration.
• Fraud Detection & Platform Security: Identifying suspicious login patterns, verifying that only the registered account holder accesses the account, detecting multi-accounting, and preventing the use of fraudulent payment instruments.
• Responsible Gaming: Monitoring player behaviour for indicators of problem gambling, enforcing deposit limits and self-exclusion instructions, and proactively contacting players where our responsible gaming systems flag a concern.
• Customer Support: Responding to your queries, resolving disputes, and maintaining records of support interactions for quality assurance purposes.
• Marketing & Promotions: Sending you information about pkrok bonuses, new games, and VIP tier updates, but only where you have provided consent or where legitimate interest applies. You may opt out of marketing communications at any time.
• Platform Improvement: Analysing aggregated, anonymised usage data to improve the pkrok website, game offering, and overall user experience for players across Pakistan.

pkrok processes your personal data on the following legal grounds:

• Contractual Necessity: Processing required to fulfil our obligations under the pkrok Terms & Conditions — including account management, transaction processing, and support — is carried out because it is necessary to perform the contract between pkrok and you.
• Legal Obligation: Processing required to comply with AML regulations, KYC requirements, gaming licence conditions, and applicable financial regulations is carried out on the basis of legal obligation.
• Legitimate Interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and platform analytics is carried out on the basis of pkrok's legitimate interest in operating a safe and compliant gaming environment, balanced against your privacy rights.
• Consent: Processing for optional marketing communications is carried out on the basis of your explicit consent, which may be withdrawn at any time without affecting the lawfulness of prior processing.

pkrok does not sell, rent, or trade your personal data to unaffiliated third parties. We share your data only in the following limited, controlled circumstances:

• KYC & AML Compliance Partners: Identity verification and anti-money laundering screening services that assist pkrok in meeting its regulatory obligations. These partners process your data solely under pkrok's instruction and are bound by strict confidentiality agreements.
• Payment Processors: JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank receive only the transaction data necessary to process your specific deposit or withdrawal request.
• Game Technology Providers: Our certified RNG game suppliers receive session identifiers and bet data to serve game content and maintain records. They do not receive your full identity or payment data.
• IT Infrastructure & Security Providers: Hosting, cybersecurity, and platform monitoring providers who assist pkrok in maintaining a secure and available service, bound by data processing agreements.
• Legal Authorities: Where required by law, court order, or lawful request from a competent regulatory or law enforcement authority, pkrok will disclose personal data to the extent legally required and only to the extent necessary.
• Business Transfers: In the event of a merger, acquisition, or sale of all or substantially all of pkrok's assets, player data may be transferred to the successor entity, subject to equivalent privacy protections being maintained.

In all cases of third-party data sharing, pkrok ensures that appropriate contractual safeguards are in place to protect the confidentiality and security of your personal information.

pkrok places particular emphasis on the security of financial data given the sensitivity of PKR deposit and withdrawal activity for our Pakistani players. The following practices govern how your payment data is handled:

• pkrok does not store full JazzCash mobile wallet credentials, EasyPaisa PINs, or complete bank account numbers on its own servers. All payment authentication occurs through the secure interfaces of the respective payment provider.
• PKR transaction records — including amounts, timestamps, transaction reference IDs, and payment method type — are retained by pkrok for the duration required by applicable AML and gaming regulations, typically a minimum of five (5) years from the date of the transaction.
• Withdrawal requests are matched against the depositing payment method to prevent money laundering. pkrok may request additional documentation to confirm payment method ownership before processing large or unusual withdrawals.
• All communication between your browser and pkrok's payment processing pages is encrypted using 256-bit SSL/TLS protocols. pkrok's payment infrastructure undergoes regular independent security audits.

pkrok uses cookies and similar tracking technologies on its website to deliver and improve the platform experience. A cookie is a small text file placed on your device when you visit a website. pkrok uses the following categories of cookies:

• Strictly Necessary Cookies: These cookies are essential for the pkrok platform to function. They maintain your login session, remember your language preference, and enable core security features. These cannot be disabled without breaking the platform.
• Performance & Analytics Cookies: These cookies collect anonymised data about how players use pkrok — which pages are visited most, where errors occur, and how navigation flows work — to help us improve the platform. No personally identifiable data is included in these analytics.
• Functional Cookies: These cookies remember your preferences such as game display settings, notification choices, and currency display format, providing a more personalised experience.
• Marketing Cookies: Where you have consented, these cookies allow pkrok to deliver relevant promotional content about our bonuses, new games, and VIP offers. You may withdraw consent at any time.

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the pkrok platform. pkrok does not use cookies to track your activity on third-party websites outside of pkrok.net.

pkrok retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for satisfying legal, regulatory, accounting, and reporting requirements. The following general retention periods apply:

• Active Account Data: Retained for the full duration of your account relationship with pkrok plus a minimum of five (5) years following account closure, in accordance with AML regulatory requirements.
• PKR Transaction Records: Retained for a minimum of five (5) years from the date of each transaction.
• KYC & Verification Documents: Retained for a minimum of five (5) years from the date of submission or from the date of account closure, whichever is later.
• Customer Support Records: Retained for three (3) years from the date of the last interaction, unless the communication relates to an unresolved dispute or legal matter.
• Marketing Consent Records: Retained for three (3) years from the date of consent or withdrawal of consent, as evidence of your communication preferences at any given time.
• Technical & Session Logs: Retained for up to twelve (12) months for security and fraud monitoring purposes, after which they are anonymised or deleted.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with pkrok's data disposal procedures.

pkrok implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your browser and pkrok servers.
• Encrypted storage of sensitive personal data fields at rest using industry-standard encryption algorithms.
• Role-based access controls ensuring that pkrok staff access only the personal data necessary for their specific job function.
• Regular independent security audits and penetration testing of the pkrok platform infrastructure.
• Multi-factor authentication requirements for all pkrok staff accessing systems that contain personal data.
• Continuous automated monitoring for suspicious access patterns, data exfiltration attempts, and other security anomalies.
• Formal data breach response procedures, including player notification protocols where a breach presents a risk to your rights and freedoms.

While pkrok takes all reasonable precautions to safeguard your data, no internet-based platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your pkrok account credentials and for notifying us immediately if you suspect any unauthorised access to your account.

pkrok respects your rights over your own personal data. As a pkrok player, you hold the following rights with respect to your personal information: